Something is not working? Check on this section for common errors we have noticied:

• Invalid format for tags

  • All tags have a specific way of using, but they are all encased by curly braces. Be sure to always use them at the beginning and end of each tag. 

    • Example:
      🚫 - {quotation_name 
      🚫 - quotation_name}
      🚫 - quotation_name
      ✅ - {quotation_name}

  • While using the list tags to generate a loop of information, you must always need a beginning tag and a closure tag. Be sure to always have both with the correct order too. 

    • Example
      🚫 - {#service_list}   (...)
      🚫 -   (...)  {/service_list}
      🚫 - {/service_list}   (...)   {/service_list}
      🚫 - {#service_list}   (...)   {#service_list}
      🚫 - {/service_list}   (...)   {#service_list}
      ✅ - {#service_list}   (...)   {/service_list}

• Unknown hidden characters in the document

  • Microsoft Word and Google Documents will allow you to see hidden characters. But those characters can affect Toursys Docubuilder. 
    But you can check for this hidden characters that may be causing you some trouble. 

    • How to see them? 

• • • Invalid characters to check: 

      • Shift + Enter

• Images with wrong dimensions, formats or sizes

  • If an image you are trying to use only shows a URL, it is because you are missing the proper symbol (%) at the start of the tag. 

    • Example:
      🚫 - {service_left_image}
      ✅ - {%service_left_image}

  • Images that look too big or too small is because you haven't defined the size with the correct format.

    • Example:
      ✅ - {%service_left_image| size:250:100}
      ✅ - {%service_left_image|  maxSize:300:500}
      
      You can see more at our Image Label documentation.

  • Your amounts do not come with the currency specified

    • All the tags that present amounts, for example {quotation_total_price} will not specify a currency. Instead you must add the currency tag that you want. 

    • Example:
      ✅ - {company_currency} {quotation_total_price}
      ✅ - {supplier_currency} {quotation_total_price}
      ✅ - {customer_currency} {quotation_total_price}

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